Last updated: October 2023

1. Introduction

Sunhaven Care is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Submit an enquiry through our website forms.
Contact us via phone or email.
Engage our services as a participant or support coordinator.

This information may include your name, contact details (email, phone number, address), NDIS number, and specific health or support needs necessary to deliver our services safely.

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use it to:

Respond to your enquiries and provide information about our services.
Develop and manage your support plan.
Comply with our legal and regulatory obligations as a registered NDIS provider.
Improve our website and service delivery.

4. Sharing Your Information

We do not sell your personal information. We only share your information with third parties when it is necessary to provide our services (e.g., allied health professionals, the NDIA), or when required by law.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Sunhaven Care
Email: privacy@sunhavencare.com.au
Phone: 1800 786 428